- Severe weather pause (NOAA-confirmed)
- Reschedule to next available date — same truck, same market
- Up to 2 reschedule windows in a 60-day buffer
- Brand-side change of mind
- Creative not approved in time
Tornado warning the day of deploy. Festival reschedules. Brand legal hits the brakes 4 days out. We've watched it all happen. So we built three protection tiers — paid same-day, no deductible.
Email your routing rep or hello@lonestarbillboards.com. We move on it the same day. No portal, no adjuster, no 12-step process. We confirm in writing within 24 hrs.
Because we self-pool it. We're not reselling Lloyd's-of-London paper — we're betting on our 11-year track record of rescheduling cleanly. The math works because we already do this for free for repeat clients.
Yes, up to 14 days before deploy. Inside 14 days, only Weather Hold is available. Inside 72 hrs, we lock the manifest.
No. Creative deadlines are firm — 3 business days for digital, 2 weeks for static. If you miss the deadline we'll work to slot you in but it's outside this policy.
—
—